Short answer
Deleting the app ≠ deleting the account. Prefer a product with an in-settings Delete Account control and a written retention/erasure policy. Primary hosted pick: Candy AI. Mobile/PWA alternate: CrushOn. Neither is a verified instant wipe.
Retention detail: chat logs comparison. Parent hub: Safe NSFW AI Chat Guide.
Affiliate disclosure: Dating Auditors may earn a commission if you join Candy AI, CrushOn, or Muah AI through links on this page. The limits below come from public operator documents and apply regardless of that relationship.
Evidence used
Checked 31 August 2026. These are operator statements, not a timed lab of backups, processors, or derived datasets. Character.AI and Replika help-center pages were retrieved via public search the same day; live fetches were bot-walled, so re-check the in-product labels before you rely on a click path.
- Candy Privacy Notice (revised 30 July 2026) and official account deletion instructions.
- CrushOn FAQ (Account FAQ, retrieved 31 August 2026) and Privacy Policy (last modified 6 March 2025).
- Muah General FAQ (marked updated 18 December 2023 — aging).
- Character.AI Help Center: How do I delete my account?.
- Replika Help Center: How do I delete my account? and GDPR / right to erasure.
- Legal backdrop only: GDPR Article 17. That is not a guarantee that a given operator purges every copy.
What “delete” usually means
| Pattern | What you see | What the documents often still allow |
|---|---|---|
| Uninstall only | Icon gone | Server-side chats, billing, and marketing records can remain |
| In-settings Delete Account | Login dies after confirm | Legal records, backups, processors, or a short restore window may remain |
| Separate erasure request | Email/ticket to privacy/support | Operator-stated timelines vary; exceptions usually apply |
Do not treat marketing “wipe” language as proof. Read the current help article and privacy notice, cancel billing first, then delete.
Documented deletion paths
| Platform | Documented control | Important limit | Evidence | Editorial fit |
|---|---|---|---|---|
| Candy AI | My Profile → Settings → Danger Zone → Delete Account | Account data is generally retained for three years unless deletion is requested. Financial records have a ten-year schedule. Erasure is “without undue delay,” with legal exceptions. Not an instant-backup wipe. | Operator-stated | Primary: clearest hosted deletion + erasure write-up among partners reviewed here |
| CrushOn | Profile → Settings → Delete Account. Active subscriptions block deletion. | FAQ says deletion is irreversible and that you can recover by logging in within 3 days. Privacy policy also says to close an account by emailing [email protected] and retains personal information as “reasonably necessary,” with no numbered post-delete schedule. | Operator-stated / conflicting | Mobile alternate for access, not a privacy-maximal pick |
| Muah AI | Account deletion in companion settings (FAQ) | Training use and archived memory are disclosed. Stated 7–30 day wipe applies to user-uploaded photos/videos, not a full account schedule. | Operator-stated (aging FAQ) | Only when voice/media is the job |
| Character.AI | Help Center: Profile Settings → Account → Manage Account & Data → Delete Account (web); Remove Account (mobile) | Deletion is described as permanent. The deletion article does not publish a backup-purge SLA or state that billing stops. Cancel any paid plan through the original store or portal before you delete. | Operator-stated / Unknown | Closed adult policy; use this path if you are leaving, not as an adult-RP destination |
| Replika | Help Center: Settings → Account Settings → Delete Replika (app) or Delete my Account (web) | Operator says profile, chat history, photos, and related data are permanently removed. A separate GDPR erasure request via the support form is described, with a stated response window of one month. | Operator-stated | Same: leaving path, not the adult-policy recommendation |
Exact menu labels change. Screenshot confirmations and keep ticket IDs.
Primary pick: Candy AI
Candy is the default on this page because it publishes both an in-product Delete Account path and a formal erasure process with numbered retention periods. That is useful. It is not a zero-log promise. Full policy review: Is Candy AI safe?.
Before you load sensitive material:
- Cancel billing, then find Danger Zone → Delete Account in your account.
- Keep real names, workplaces, and identifying images out of chat.
- If you leave, delete the account and consider a separate erasure request. Keep the confirmation.
Do not choose Candy if you need no server storage, no vendor access, or an independently verified instant wipe. For that requirement, a local/offline tool is the safer editorial inference; Dating Auditors has no reviewed partner offer on that route.
CTA: Open Candy AI — locate Delete Account first
Mobile alternate: CrushOn
Use CrushOn when the job is phone access without a store-only adult app. Cancel any active subscription first — CrushOn’s FAQ says subscribed accounts cannot be deleted. Treat the 3-day login recovery window as a soft-delete period, not a completed wipe. The privacy policy’s “reasonably necessary” retention is unknown as a number.
Install context: CrushOn on mobile and NSFW AI on iOS & Android.
Related: crypto payments — processors can keep card or wallet records after the companion account is gone.